1. The sales contract comes into force on the written or oral placing of the customer’s order. Our general sales conditions are a binding contractual component of each of our customer dealings.

2. Legitimate complaints must be lodged within 14 days after receipt of goods and prior to any modification of them. They must be made in writing to the seller. Deviations in the goods concerning quality, colour, finish or deviations from the sales sample which are customary in the trade and technically unavoidable may not form the basis of a legitimate complaint. 
In accordance with DIN 3416 – 3419. 
Possible warranty is limited in each case to equivalent 
substitution of the supplied commodity.

3. The return or exchange of goods produced specifically to customer specifications or goods in any way altered are in any case inadmissible.

4. It is a matter for the customer to check the usability and suitability of products from time to time in view of the variety of usage.

5. Non-conformity with the terms of payment frees the seller from all obligation to further deliveries. The credit limit stands at a maximum of CHF 500.

6. In the eventuality of a claim for enforced payment, all discounts are revoked. All costs connected with the enforced payment will be charged to the buyer.

7. Compensation for payments using contested counterclaims and the withholding of billed amounts due is not permissible.

8. Payment: Interest will be charged at a rate of 1% per month on delayed payments as from the date when due.

9. Ownership rights: The goods delivered remain property of the seller until fully paid for.

10. Data privacy: For the processing of your orders we will store your address and the order-related data. Your data will otherwise be treated in confidentiality and not passed on to third parties in so far as this is not necessary for the processing of the order (e.g. credit verification). Your rights under Swiss data protection legislation are maintained.

11. The location for legal hearings is St. Gallen, Swiss law is applicable.
Solely the German-language version of the General Business Conditions shall in all issues be applicable.

St. Gallen, October 2021